Enter and view: Green Parks

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Summary of report content

Healthwatch Bromley, Healthwatch Bexley and Healthwatch Greenwich undertook an  enter and view visit to Green Parks House on 4 May 2016.

Generally, patients and staff have positive experiences of Green Parks House. Patients said that they had positive relationships with the staff and were able to approach them. 

The Authorised Representatives observed positive interaction between staff and patients during the visit. 

There was lots of information available to patients on the notice boards (in all three wards) regarding aspects of their physical and mental health. Staff were also observed assisting patients who needed support. 

Authorised Representatives heard concerns about staffing levels and how this limits staff and patient interaction due to time constraints. Staff and patients share the frustration that staff do not have enough time to spend with patients, which impacts on the level of care they can provide.

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General details

Local Healthwatch
Healthwatch Bexley
Healthwatch Bromley
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Patient/resident safety
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
34
Types of long term conditions
Mental health condition
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