Enter and View: Grays Farm Road Care Home

Download (PDF 895.62 KB)

Summary of report content

Healthwatch Bromley undertook an enter and view to Grays Farm Road Care Home, which offers residential care, on the 23 September 2020. The visit was announced.

The visit was conducted virtually and supplemented by surveys, interviews and telephone calls. Healthwatch Bromley heard from 27 people in total. The visit focused on:

  • Whether the provider had the capacity to accommodate a virtual visit
  • Identifying potential patients/residents and staff members whom we would be able to interview whilst ensuring no disruption to the service
  • Identifying any potential issues such as residents being uncomfortable speaking with us via digital tools, or technology problems on the day of the visit.

Healthwatch Bromley received positive feedback from family, friends and staff members regarding Baycroft Grays Farm Road Care Home. Staff commented that the management team was supportive of their work and the atmosphere within the home was good. The impression on the day was of a well-run service that supports its residents holistically.

Eight recommendations were made in this report, and a response from the care home is included.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
27
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.