Enter and view: Grantham Community Diagnostic Centre and Skegness Urgent Treatment centre

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Summary of report content

Healthwatch Lincolnshire undertook enter and view visits to Grantham Community Diagnostic Hub and Skegness Urgent Treatment Centre.

The findings from the visits to Skegness UTC and Grantham CDC highlighted several key points. At Skegness UTC, patients appreciated the convenience of its location and the professionalism of staff but raised concerns about waiting times and signage clarity. 

Recommendations include reducing wait times, improving signage, and enhancing patient comfort. Similarly, at Grantham CDC, patients valued the accessibility and cleanliness of the facility but noted issues with signage and communication about appointments. Recommendations for Grantham CDC include enhancing signage, improving communication channels. These recommendations aim to address the identified issues and improve the overall quality of diagnostic services in Lincolnshire.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
15
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