Enter and view: Grangewood Care Home
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Healthwatch Sunderland undertook an enter and view visit to Grangewood Care Home on 11 October 2019. They spoke to 11 people in total. They found that residents, staff, family and friends and managers felt:
- The home had a strong visible management
- Staff had the skills but not always the time to do their jobs
- The staff had a good knowledge of each resident and their changing needs
- The home had a varied programme of activities
- There was some choice and flexibility around food and mealtimes, and the food was usually of a good quality
- Residents had regular access to health professionals
- The home accommodated residents’ personal, cultural and lifestyle needs
- The home provided an open environment where feedback is actively sought and used
- The home provided a physical environment which is suitable for the needs of the residents