Enter and view: The Grange Care Home

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Summary of report content

Healthwatch Wirral conducted an announced Enter and View visit to The Grange Care Home in September 2019 to check for improvements since their last visit in 2018. The home accommodates 32 people and provides care including  nursing care.

The report found that care plans have been re written and are person centered. The home involves residents and relatives by involving them in care reviews and in decisions made about the home. The complaints procedure in the home is made available to residents and their families. It was reported that staff assist residents to eat and drink and ensure that each residents’ fluid intake is sufficient for their needs. The home was clean, bright and well organised. Staff enjoyed working there and residents enjoyed living at the home. 

Healthwatch Wirral made recommendations in the report including that the home should explore opportunities within the local area for residents to access; continue with the plans for improvement; and look into improving the exterior areas. 

No response from the service provider was included. 

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
The Grange Care Home

Details of people who shared their views

Number of people who shared their views
4
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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