Enter and view: GP services summary report
Download (PDF 1.02 MB)Summary of report content
In this report, Healthwatch Lancashire summarises the findings from their recent enter and view visits to GP surgeries. They had chosen to visit GP surgeries after receiving increasing feedback in 2022 about people’s experiences of making appointments. They visited six GP surgeries between 14 November 2022 and 7 February 2023, speaking to 117 people.
There was a high level of satisfaction from patients in response to the quality of care that they received when they attended the surgeries. 87% of patients , spoken with at the surgeries, had a positive experience with the care they received from Clinical staff.
There was a mixed response to questions relating to the experience of making an appointment with 64% patients describing a negative experience with the appointment making process. A common theme was the length of time that it took to make an appointment. Some patients expressed a lack of awareness or willingness to engage with alternative methods of appointment making such as online apps and making telephone appointments.