Enter and View: GP Access at Penketh Medical Centre, Warrington

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Summary of report content

The team from Healthwatch Warrington spent a lot of time observing, discussions with staff and spoke to 11 patients

It includes a number of recommendations and a response from the practice manager

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Public consultation and engagement
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Penketh Medical Centre

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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