Enter and view: Goole Hall

Healthwatch Cheshire West conducted an Enter and View visit, as part of a planned set of visits looking at the quality of provision of residential care.

Healthwatch Cheshire West visited Thornton Manor Care Home, on 05/03/2015.

Thornton Manor provides residential and nursing care for people with physical and mental disabilities, including severe dementia. It also specialises in end of life care. The home is able to care for those with the most challenging needs. It has a capacity for 44 rooms on two floors including three doubles for couples or those wanting to share. At the time of visiting two rooms had been recently vacated and were being redecorated prior to reoccupation.

The summary of findings highlighted this at a previous Enter and View visit by Authorised Representatives (ARs) on December 10th 2013, ARs concluded that, though the standard of care was high, there were some serious deficiencies in the maintenance of the premises. Since then very considerable investment has been made. Carpets and floorings have been re-laid, furnishings renewed, rooms redecorated and matching cheerful and individual curtains and bedding introduced. New double glazing is on order, we were told. The lift remains small but was clean. Staircases are narrow, but we were told that chutes are now available (in extreme cases only) for any eventual evacuation from the top, secure floor where the most challenging cases are housed. There is no trace of the bad odour detected last time.

Healthwatch Cheshire West made no recommendations.