Enter and View: Goodman's Field Medical Practice

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Summary of report content

Healthwatch Tower Hamlets undertook an announced visit to Goodman's Field Medical Practice on 13 September 2023.  They spoke to 12 staff members and 11 patients.  Healthwatch had selected this practice because it had such a high amount of positive feedback from patients.

The report looks at:

  • The internal and external environment, including the waiting room
  • Appointment booking
  • Types of appointment
  • Engagement and feedback
  • Staffing

The report contains 12 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Public consultation and engagement
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
Types of disabilities
Mental health condition
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