Enter and view: Goodlife Pharmacy

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Summary of report content

Healthwatch Derbyshire undertook an enter and view visit to Good Life Pharmacy on 29 September 2025. They spoke to 108 people.

Key findings

  • People using the pharmacy and staff members spoke very highly of the service
  • Staff praised the team, the workplace environment and the positive engagement that the pharmacy has with the community.
  • There is a lack of space in the pharmacy during busy times
  • Opening times don't meet the needs of all people using the pharmacy.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
108
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