Enter and view: Golden Valley Practice, Herefordshire

In May 2016, Healthwatch Herefordshire undertook a enter and view visit to the Golden Valley Medical Practice and spoke with 23 patients. The reason for undertaking this visit was due to the fact that Primary Care was a priority for Healthwatch Herefordshire.

The summary of the finding are below:

• Most patients were happy with the appointments system.

• Many patients commented that if you are prepared to see any doctor, you can get an appointment any day but for the same doctor it will take longer, two said three weeks, one said five weeks.

• For complex issues, patients felt that it was important to have the same doctor for continuity.

• Most patients don’t mind seeing locums, although one locum had been complained about. The patient was happy with the outcome.

• Patients were all very positive about staff -receptionists, nurses and doctors.

• A concern was raised regarding receptionist and doctor’s understanding of mental health issues.

• Many patients mentioned using the Internet to access information and that it was up to date.

• Most patients didn’t know if there was a Practice Participation Group (PPG) or what it was. Only one said they knew. Two patients were interested in being contacted by the PPG or getting involved.

Recommendations within the report included:

• Access to a named Dr

• Inform patients of waiting times

• Address training needs about mental health

• Share report finding with staff

• Improve the fabric of the environment

The practice acknowledged and responded to the report providing clarity on the findings and recommendations.