Enter and View: Glenroyd Care Home, Blackpool

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Summary of report content

Glenroyd care home is a residential care and nursing home in Blackpool which has a capacity of 74 residents and specialises in the support and nursing care of people with dementia. The visit was announced and was conducted on 12th August 2016, was arranged as part of Healthwatch Blackpool's enter and view schedule where 16 residents were spoken with to offer their views.

The home has got 3 floors which houses residents together depending on the severity of their dementia (first floor housing residents requiring moderate supervision, the second floor housing residents with advanced dementia).

Observation by the enter and view representatives reported that:

The comments in general were positive with the residents happy with where they lived and the care they received.

The only issues which appeared was with the lack of variety of food which was available along with one resident feeling that they required more activities to be introduced.

Once contacted about these issues, the care home employed a new chef to improve the variety of food and they stated that they hope to employ an activities co-ordinator.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Care home

Details of people who shared their views

Number of people who shared their views
16
Age group
All
Gender
All
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
No
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