Enter and view: Glenholme Bispham Gardens

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Summary of report content

Healthwatch Blackpool undertook an announced enter and view visit to Glenholme Bispham Gardens Care Home on 29 May 2025.  They engaged with 8 residents.

Healthwatch Blackpool had a positive experience visiting Glenholme Bispham Gardens. The manger and the team were very friendly and welcoming, and residents were more than happy to talk to speak with Healthwatch Blackpool. 

Feedback from residents and observations suggested that residents overall felt satisfied with the care received. 

The main area for improvement is, one resident shared that, as a wheelchair user, they sometimes feel overlooked and experience delays in receiving support, particularly during mealtimes. They noted that while initial assistance is provided, they are often left waiting for extended periods before further help is offered. 

Overall, Glenholme Bispham Gardens can celebrate the many positives detailed throughout this report. Healthwatch Blackpool would like to thank staff and residents for accommodating the visit and for taking the time to talk with the team.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
13
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