Enter and view: Glenarie Manor Care Home

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Summary of report content

Healthwatch Liverpool undertook an announced enter and view visit to Glenarie Manor Nursing Home on 3 February 2025.  They spoke to 12 people.

Glenarie Manor felt homely and calm on the day of our visit. The home was clean, although Healthwatch did notice some outstanding maintenance. Residents appeared well-cared for, and staff and residents seemed to know each other and treat each other with respect. The manager Bee came across as caring deeply for all the residents, past and present. 

The location of Glenarie Manor next to Sefton Park alongside a fantastic private garden gives residents plenty of opportunity to spend time outside in the fresh air with nature right on their doorstep. The well-trained house cat can provide a source of comfort to many residents and staff alike and makes the home feel more homely. 

The residents and members of staff spoken to during our visit had a lot of positive things to say about the home, and the feedback from relatives was positive too. Healthwatch particularly liked the idea of the “open door” days that are organised on the 21st of every month; as these days fall on different weekdays/ weekends throughout the year it should give relatives and friends an opportunity to visit and be involved. 

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
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