Enter and view: Glen Tanar Rest home

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Summary of report content

Healthwatch Blackpool undertook an announced enter and view visit to Glen Tanar Rest Home on 16 January 2024 as part of a programme to assess the care home facilities locally.  They spoke to 9 residents.

Healthwatch Blackpool’s visit to Glen Tanar Care Home was extremely positive, and the staff were welcoming to Healthwatch representatives. Feedback from residents and observations suggested that on the whole, those staying at Glen Tanar are satisfied with their care. The communal areas appeared clean and tidy, with residents enjoying watching the television and chatting to one another. Healthwatch Blackpool would like to thank the staff and residents for accommodating our visit and for being so open and honest with representatives. They received lots of excellent feedback and this was great to hear. There were a couple of suggestions made by residents for improvement, and this is put forward in the recommendations section, alongside a provider response.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
9
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