Enter and view: Glanmore

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Summary of report content

Healthwatch Telford & Wrekin conducted an announced Enter and View visit to Glanmore care home in February 2020. They spoke to two residents and one member of staff. 

The report found that residents felt well cared for and had choice over food, cooking and timings. Staff were well trained and received continual training throughout their employment. Staff interacted well with residents and were observed to be warm and respectful.

Two recommendations were made including that the home should continue with the positive interactions between staff and residents; and maintain the homely and relaxed feel of the home. 

The service provider responded positively to the report. 

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
3
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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