Enter and view: The Glades Care Home

This is an enter and view report by Healthwatch Bedford Borough. Healthwatch representatives visited The Glades care home to speak to residents.

During the visit staff and residents were spoken to about the way the home runs and experience of living there.

There are recommendations in this report.

• Ensure all visitors are asked to sign in when entering the home for fire risk and safety. 
• Consider holding the staff meetings at various times of the day/days of the week to accommodate all staff including those working evenings and/or weekends.
• Ensure all staff have ID badges and wear them throughout their shifts. The home may want to consider the addition of a noticeboard, displaying photographic imagery of all of the staff 
  members, displaying names and job titles.
• Consider restarting the relatives meetings to ensure regular feedback is captured and decision making involves residents and their family members.
• Consider having more than 1 staff working throughout the night. The ARs understand that a contingency plan is in place, however due to the layout of the home, there were concerns regarding how 1 solitary member of staff would be able to hear from one end of the home to the other
• Consider keeping the gate to the home closed at all times due to health and safety risk.

There are follow up actions in this report. The provider has responded in detail to recommendations and questions.