Enter and view: Ghafoor Family Practice
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Healthwatch Rochdale undertook an enter and view visit to The Ghafoor Family Practice on 10 July 2025. The purpose of the visit was to review how patients access GP services, including appointment booking systems, accessibility of information, and the overall patient experience. It was not possible to speak with patients in the waiting area during the visit due to language barriers. However observations and staff engagement highlighted several key areas for improvement and good practice.
The practice environment was clean and accessible, with good transport links and inclusive facilities. However, improvements could be made to enhance patient experience and access, particularly in relation to digital booking options, privacy at reception by offering a private discussion space and advertising this with a poster at the reception desk.
Key recommendations include implementing a telephone call-back system, ensuring the waiting room TV is used, introducing an online appointment booking system, and consistent messaging around obtaining test results.