Enter and view: Gatrad and Associates Dental Care

Download (PDF 599.87 KB)

Summary of report content

Healthwatch Hertfordshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch Hertfordshire visited Gatrad and Associates Dental Care on 13/09/17 at 12:45.

The report highlights Gatrad and Associates Dental Care has many areas of good practice. These include: Transparency around NHS Fees; approach to patients who cannot speak or understand English; approach to patients with a learning disability; clear medical emergency procedure.

They also found the following areas for improvement: Clarity on patients parking in the car park, and accessible parking; Accessibility to the practice for those with specific requirements; the complaints policy; the practice’s NHS Choices page.

The report includes 5 recommendations and does include a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Hertfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Complaints
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Name of service provider
Gatrad and Associates Dental Care

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
No votes have been submitted yet.