Enter and view: The Gate surgery

This is an Enter and View report by Healthwatch Rotherham. Healthwatch representatives visited The Gate Surgery to assess care being delivered there. 

During the visit representatives were not able to speak to any patients. There had been 5 surveys completed prior to the visit. This means that the findings come from this small sample of respondents.

In addition 12 members of staff completed the survey. Those who completed the survey were
employed by the surgery in a variety of positions, both medical and non medical support functions.

In general people were happy and positive about the service provided by the practice.

There are recommendations in this report:

• Add a sign to show patients the way out
• Improve the dementia friendliness of the toilets and walls by adding colour
• Make sure signs are a different colour to the walls to improve visibility
• Add additional chaperoning signs
• Put names on the consultation room doors so that patients know who they are seeing
• Provide a photo board of staff in the waiting room
• Display opening times in the entrance conservatory porch area
• Utilise the TV in the waiting room to broadcast public health information in different languages
• Make sure electronic information sign is working
• Provide paper for the suggestion box
• Look into setting up a Patient Participation Group (PPG)
• Mend the torn seat in the waiting room
• Provide posters to help patients understand how to order repeat prescriptions or access test results 

There are no follow up actions in this report. The provider has responded.