Enter and view: Garden House Care Home

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Summary of report content

Healthwatch North East Lincolnshire conducted an announced/unannounced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch North East Lincolnshire visited Garden House, on 14/08/2015.

The summary of findings highlighted residents seem comfortable and cared for. Staff are happy in their role, welcoming and were willing to speak to us. A relaxed and friendly atmosphere.

The recommendation informed name badges for all staff. Odour control in the main lounge. Check that grab rails or a support structure is in all residents toilets. Discuss with service users and relatives for those wanting to, and where it would be appropriate the possibility of having names and/or photographs on residents rooms to aid their orientation. Ensure staff wear gloves and hair covering during food preparation in the kitchen.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Worcester Garden (No2) Limited

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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