Enter and view: The Gadhvi Practice, Hackney
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The purpose of the visit was to observe services being provided at The Gadhvi Practice, interview patients about their experiences, report on good practice and recommend improvements. Healthwatch Hackney spoke to 19 people on the day of their visit.
The CQC had rated the Practice ‘inadequate’ following an inspection in October 2016. Issues had also been raised with Healthwatch Hackney about the Practice.
The Practice has 4,800 registered patients and is open to new registrations. The Practice has high rates of patient satisfaction with their GP and lower satisfaction with access to primary care services.
Most patients trusted their doctor and were happy with the care provided. Patients felt their doctors and other practice staff are usually nice and kind. The website is user friendly.
Recommendations include. The telephone appointment system should be reviewed. The Practice should provide more visible information on how to raise a complaint. The Practice should develop and implement a plan to reduce long waits to secure appointments with a named GP.