Enter and view: Fylde Coast Birth Centre

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Summary of report content

Healthwatch Blackpool undertook an announced enter and view visit to Fylde Coast Birth Centre on 6 March and 3 April 2024.

Healthwatch Blackpool had an extremely positive experience at the Fylde Coast Birth Centre, despite only speaking to a small number of patients. Staff were kind and welcoming, taking time to speak with the team despite demands on time and capacity.

Feedback from patients demonstrated staff are delivering a high quality of personalised care. Patients had a comprehensive understanding of points of contact, were included in decision making and felt informed throughout their experience. Additionally, the relative feedback also suggested that they felt comfortable within the Fylde Coast Birth Centre. 

The main areas for improvement related to the quality of the food, the display of information on a notice board and signage when entering the building.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
3
Pregnancy/maternity
Currently pregnant
Currently breastfeeding
Given birth in the last 26 weeks
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