Enter and view: Four Rivers Nursing Home

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Summary of report content

Healthwatch Shropshire conducted and Enter and View visit to Four Rivers Nursing Home on 29th January 2019. 

They had a discussion with the manager and deputy manager before being given a short tour around the home, specifically the Dementia Unit. Two Authorised Representatives spoke to two residents, two staff, three relatives and a friend.

Overall, Healthwatch thought the home was a positive, clean environment that encouraged choice and stimulating activities. They home had a range of activities for the residents to enjoy from external performers and musicians, coordinated by the activity coordinator. 

Healthwatch suggested the following should be considered: make menus easier for residents to read by using a larger font format and pictures, if space permits, provide areas of seating along corridors/walkways for residents to rest during a walk or to have a change of scenery, provide a suggestion box for relatives or visitors who are reluctant to discuss concerns or views face to face, hold regular relatives’ meetings to give general information about the home that may concern them.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
7
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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