Enter and view: The Fountains Care Home
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General details
Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Building, Decor and Facilities, including health and safety
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Administration (records, letters, results)
Referrals
Caring, kindness, respect and dignity
Staffing - levels and training
Methodology and approach
Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced
Details of health and care services included in the report
Details of health and care services included in the report
Pharmacy
General Practice (GP)
Palliative/end of life care
Care home
Respite Care
Name of service provider
The Fountains Care Centre
Details of people who shared their views
Number of people who shared their views
60
Age group
65 to 79 years
Gender
All
Types of long term conditions
Dementia
Does this report feature carers?
Yes