Enter and view: Foot health clinic, Victoria Health Centre

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Summary of report content

This is an enter and view report by Healthwatch Sandwell. Representatives visited the foot health clinic to look at the site and conduct engagement.

There are recommendations in this report.

1. providing a loop system for hearing impaired Patients and advertise this facility

2. being proactive in informing Patients of the comments and complaints process

3. providing a sign to explain why the WC is locked and how to access

4. liaise with Property Management of the building to discuss security, signage and staffing the reception area within the building

5. activating the booking in screen so staff know who have arrived 

6. promoting the service with contact phone numbers

7. promoting foot health information on the notice board in the waiting area

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Quality of treatment
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Diabetes care
Other
Name of service provider
Sandwell and West Birmingham NHS Trust,
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