Enter and View: Foot Health Clinic Neptune Health Park

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Summary of report content

This is an Enter and View report by Healthwatch Sandwell.

Healthwatch visited the Foot Health Clinic at the Neptune Health Park. A total of 5 people were spoken to about their experiences at the service.

People were mostly positive about the service.

There are recommendations in this report.

  • Providing a loop system for hearing impaired patients and advertise this facility
  • Ensuring patient’s communication needs are flagged on the IT system
  • Being proactive with regards to patient’s complaints/concerns or compliments with publicity in the waiting area
  • Extending the opening hours of the service to include evening appointments and Saturdays
  • Actively recruiting new staff

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Chiropody/podiatry
Diabetes care
Neurology, neurosurgery and stroke care
Rheumatology
Name of service provider
Sandwell and West Birmingham NHS Trust

Details of people who shared their views

Number of people who shared their views
5
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