Enter and view: follow up visit to Ward 43 at University Hospital Coventry

Healthwatch Coventry undertook an unannounced enter and view revisit  on 29 February 2024 to Ward 43 because of concerns raised at their previous visit to see if promised changes had been actioned.

Healthwatch found the revisit to be a positive experience. The authorised representatives who had visited the ward before found the feel of the ward to have changed for the better and the authorised representative who had not been to the ward before described a positive atmosphere. 

There were a couple of staff who seemed wary of, or overly interested in Healthwatch being present. The majority were welcoming. 

Healthwatch ould see a lot of positive changes in the activity and interaction on the ward. Communication between staff was improved. Healthwatch saw lots of positive communication and interaction between staff and patients. The relatives Healthwatch spoke with were also happy with the care. 

The mealtime process was much improved and the positive impact of the nutrition guardian and the focus on supported mealtimes was clear. Healthwatchsaw more staff engaged in patient focused, productive activity around the ward areas. There was also more/new equipment and the ward environment felt fresher and cleaner.