Enter and view: Flixton Manor

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Summary of report content

Healthwatch Trafford undertook an announced enter and view visit to Flixton Manor Care Home on 7 February 2017. They spoke to 12 people.

The Enter and View visit enabled us to obtain more understanding of the lives of residents living in Flixton Manor Care Home. The current Manager [whose previous role was senior care worker at the home] has been in post since September 2016 following the retirement of the home’s former Manager. The home has been in existence for 25 years and has been extended over time. 

The Enter and View representatives noted that the corridors of the home are narrow and the staircases are steep, there is a lift in operation at the home. They observed that the lounge areas are light and well decorated and the home was clean and warm. The staff we met were all friendly and pleasant. At the time of  the visit the residents appeared comfortable, the ambience of the home was busy but calm. 

The Enter and View representatives observed: 

  • That residents appeared safe in their surroundings. 
  • That staff are attentive to the needs of the residents. 
  • That residents and visitors were willing to share their views. 
  • That to promote social inclusion, the home provides communal lounges with dining area.
  •  That there is a secure environment with staff on-site 24 hours a day, seven days per week

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General details

Local Healthwatch
Healthwatch Trafford
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
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