Enter and view: Ferndale Mews Care Home

Healthwatch Halton undertook an enter and view visit to Ferndale Mews Care Home on 17 September 2025.

During the visit Healthwatch found Ferndale Mews to be a warm, caring and supportive environment. Staff demonstrated professionalism and compassion in their interactions, and family members spoken to expressed confidence in the care provided. 

The home appeared well led, with open communication between the manager, staff and families. In particular, the refurbishment work, infection-control measures and safeguarding systems reflected a clear commitment to ongoing improvement. 

Areas where improvements could further enhance quality include: 

Updating signage and handrail contrast for dementia friendliness. 

Keeping menus and noticeboards current. 

Completing minor maintenance works such as lighting and seating repairs. 

Ensuring Healthwatch Halton and Advocacy Hub information is clearly displayed. 

Overall, Healthwatch observed a positive and caring atmosphere where residents appeared settled and comfortable. Staff were friendly, attentive, and seemed to know the residents well. The home’s leadership was open to feedback and already making a number of improvements. The recent investment from the new provider, along with the commitment of the manager and staff, means the home is well placed to keep improving and maintain good standards of care.