Enter and view: Ferndale Court

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Summary of report content

Healthwatch Halton undertook an Enter and View visit to Ferndale Court Care Home on 9 January 2024.

During their visit, residents at the Ferndale Court seemed generally comfortable and happy. The manager and staff were friendly and engaged well with residents. The internal environment is looking quite tired and in need of a full refresh. Due to the home being currently up for sale it appears that it is not being maintained to the standards that the manager, staff would like for residents.

The report contains 12 recommendations.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

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