Enter and view: Fenny Mews

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Summary of report content

Healthwatch Milton Keynes carried out an announced Enter and View visit to Fenny Mews, a Learning Disabilities Residential Home run by Precious Homes Ltd, on 6 March 2020.

The purpose of the visit was to engage with residents to find out how they were being supported to live happy and fulfilled lives with as much independence as possible. 

On the basis of the conversations and observations, Fenny Mews was found to be a bright, friendly and welcoming community of people living fulfilled and contented lives.

The residents we spoke to were very happy to be living at Fenny Mews and spoke very highly of their fellow residents and of all of the staff. The people engaged with appeared to be supported by friendly, caring and competent staff who encourage and empower residents to be as independent as possible. Staff at all levels were found to be welcoming and receptive of the visit, taking pride in their roles and demonstrating patience and rapport with the people they support.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Public consultation and engagement
Health inequality
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Administration (records, letters, results)
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Assisted living/Extra Care housing services/Supported housing
Care home
Name of service provider
Precious Homes Ltd

Details of people who shared their views

Number of people who shared their views
6
Age group
All
Gender
All
Pregnancy/maternity
N/A
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
No
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