Enter and View: Fauld House Nursing Home

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Summary of report content

Healthwatch Staffordshire undertook an an Enter and View visit to Fauld House Nursing Home on 21 January 2025. 

Fauld House is a welcoming facility that has been extended and furnished to a nice standard. While it is presented cleanly, it could benefit from fresh paint due to some scruffs and marks. The quality of the bedrooms varies because of the combination of new and older sections of the building. Some rooms are ensuite, and there are large enough accommodations for couples. There are no unpleasant odours, and the environment is free of any tripping hazards. The grounds of the property are well maintained. 

Each individual room has a unique character that reflects the personality of its residents. The environment is comfortable, featuring well-equipped communal areas and nicely furnished resident rooms. The standard of personal care is highly regarded by both the manager and staff. All residents are well-groomed and receive personalised care tailored to their individual needs. 

The food served is all freshly prepared on-site, with nothing processed. Healthwatch was impressed by the moulds used to present pureed meals, adding a lovely finishing touch. Residents appreciate the extensive menu options available to them.

 On-site activities are enjoyable, and residents, along with their family members, are encouraged to participate. For example, some family members shared positive experiences about the lovely Christmas dinner they attended on-site together on Christmas day. 

The facility also considers thoughtful finishing touches. For instance, they organise memory bears made from a resident's clothing after their passing (with consent of course), which are offered to family members if they wish. We must also acknowledge the consistency and dedication of the entire staff team. They work together to support each other and take on multiple roles to ensure that the residents live in a loving and supportive environment. The staff has embraced diversity and made significant efforts in incorporating LGBTQ+ initiatives, with the support of residents. Additionally, they have achieved the Quality Gold Standard Framework for end-of-life care.

 

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not applicable
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Fauld House Nursing Home

Details of people who shared their views

Number of people who shared their views
17
Pregnancy/maternity
Not relevant
Types of disabilities
Physical or mobility impairment
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