Enter and View: Eversleigh Nursing Home
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Healthwatch Warwickshire conducted an Enter and View visit to Eversleigh Nursing Home on 8 December 2014 to follow up on previous visits, and in response to concerns received by Healthwatch Warwickshire about staffing levels within the home.
Eversleigh Nursing Home is a 42 bedded Nursing Home, the current Registered Manager has been in post since October 2014. In 2013-2014 the home has undergone refurbishment to both the communal areas and the resident’s rooms. There are annual residents and relatives satisfaction questionnaires to gather the views of the service users and comments and suggestions are welcomed via a communication book in the resident’s room. Due to the complex needs of the residents Enter and View Authorised Representatives were unable to gain their opinion of the service at Eversleigh Nursing Home so the findings in the report are drawn from observation and conversations with staff and visitors.
Overall the staff at Eversleigh Nursing Home were very positive about the home and the current Registered Manager. There was only one improvement that the staff could suggest to improve the quality of the service provided to residents. This was to improve the lift in the building. One carer was spoken to as part of the visit and did not have any concerns about the level of care their friend was receiving.
The visiting team observed the physical environment of the home and highlighted some concerns around:
o Confusion around signage for communal bathrooms and toilets
o Lack of pull cords in communal bathrooms
o Hoists being stored in a corridor
While Healthwatch Warwickshire state that they will conduct a follow up visit during the following six months, there is no provider response included in the report.