Enter and view: Estuary House Care Home

Healthwatch Liverpool undertook an enter and view visit to Estuary House Care Home on 15 October 2024.

Overall, the feedback Healthwatch received from service users, relatives and staff was very positive. The environment was welcoming, friendly and supportive. Food choices appeared to be good, and residents’ dietary and cultural needs were met. The range of activities and support available was impressive, and service users and family members appeared to have a genuine input into all aspects of life at Estuary House. The building and garden areas were well-maintained and although Healthwatch did not enter any service user’s rooms, they could see that they were also well-maintained and reflected individual interests and tastes. 

The visit highlighted a number of examples of positives and good practice which included but were not limited to: 

Activities and support tailored to individual need seem a particular strength. Staff discussed how they want to support residents in accessing the local community. Healthwatch was impressed by the number of activities on offer and how well linked Estuary House is with local organisations. 

Several service users and staff mentioned the family atmosphere at Estuary House, and it was clear that there were genuinely close bonds between residents and staff. The service users also appeared to have good relationships with each other. 

The multidisciplinary staff available on site combined with the gym facilities is very impressive. It gives the opportunity for specialised recovery for residents and allows for staff to share expertise and ideas. It makes Estuary House seem like an environment where people can thrive.