Enter and view: Eskdale House Residential Care Home
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Healthwatch Cumbria conducted an Enter and View on Eskdale House Residential Care Home, Cumbria, a privately owned nursing home . The visit was conducted on 17th May 2017.
The visit was arranged as part of Healthwatch Cumbria's enter and view schedule.
Observation by the enter and view representatives reported that:
Security was good with entrance gained by use of buzzer. There was a signing in book and a sanitizer hand wash avaialble (staff refilled it immediately when it was pointed out it was empty).
By the signing in book there was another book ‘Down memory lane’ which was a collection of residents stories.
The home was very welcoming and their were good facilities for residents (kitchenette, tv dvd's).
All residents spokentoo were very happy with the food provided. There were activities for the residents but there were no activities information on the notice board.
Residents had good access to healthcare facilities and visits to the home were made by healthcare professionals.
Healthwatch Cumbria commends the home for its person centred approach and commends the home for involving residents and families when seeking feedback and its pro-activeness towards making the home the best it can be.
The District Nurse also told us that the home accommodates for end of life residents who wish to see their pets.
A phrase, pointed out by the District Nurse, “Our residents do not live in our workplace. We work in their home.”