Enter and view: Ernvale House Care Centre

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.

Healthwatch Staffordshire visited Ernvale House Care Centre, on 27/06/2018.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found the home does not appear to have unduly suffered from the uncertainty of being in administration for the last two years, in fact their occupancy is now higher than prior to going into administration. They had an unannounced visit by the CQC on 18th/19th June, who were able to give them some positive feedback and note the improvements since the last visit in 2016. The Regional Manager from Careport Advisory visits weekly to produce clinical reports and check that audits, staff training, employment checks etc are all up to date. The finance team process invoices and payroll from head office and visit the home less frequently. Considerable financial investment has been provided by the administrators and the home are keen to make the most of this being available to complete as much of the work needed as possible prior to sale of the home.

The recommendations within the report informs improve signposting for the location of the home. Improve signage for Visitor Parking. Improve the appearance of the external areas.Remove the broken bench from the patio area of the room in the nursing unit.