Enter and view: Emergency Department at the Royal Sussex County Hospital

Download (PDF 517.01 KB)

Summary of report content

Healthwatch Brighton and Hove undertook an enter and view visit to the Emergency Department at the Royal Sussex County Hospital  on 7 April 2025.  They spoke to 31 people.

The visit to the Emergency Department of the Royal Sussex County Hospital reveals an overall positive picture from the patient perspective but has identified some areas that need improvement. Three quarters of the patients spoken to were ‘very satisfied’ or ‘satisfied’ with their experience of the Emergency Department.

It is positive to hear that patients were complimentary about the care medical staff provided and how quickly most patients were being seen. It is also positive to note improvements in the Emergency Department environment ratings since Healthwatch's last Enter and View conducted in March 2024. 

However, Healthwatch also heard that patients are concerned about issues such as: 

  • privacy and dignity (this is especially an issue for those waiting on trolleys in corridors in the Majors Unit)
  • noise levels
  • lack of information about waiting times
  • poor seating arrangements in waiting areas.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
31
Did you find this attached report useful?
0
No votes have been submitted yet.