Enter and view: Emergency Department, Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West undertook an enter and view visit to the Emergency Department at the Countess of Chester Hospital on a series of dates between 21 November and 25 November 2024.

The report looks at 

  • The building and environment, including cleanliness
  • Paediatrics department
  • Corridor care
  • Staffing
  • Waiting times

There were 11 recommendations around corridor care, waiting experience, waiting times, access to food and drink, patient information and signage.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Integration of services and communication between professionals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
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