Enter and view: Emergency Assessment Unit

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Summary of report content

Healthwatch Hartlepool undertook an announced enter and view visit to the Emergency Assessment Unit on 15 January 2020. They wanted to understand how dignity was respected in the hospital. They spoke to at least 15 people.

The report looks at:

  • Admission
  • Transport
  • Feeding and hydration
  • Dignity and respect
  • Cleanliness and hygiene
  • Rights and fulfilment
  • Safety and security

The report has 5 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Hartlepool
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
15
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