Enter and view: Elysium Partnership Ewell Road

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Summary of report content

Healthwatch Kingston-upon Thames undertook an announced enter and view visit to Ewell Road was conducted as part of a series of visits to local care and nursing homes in 2024/25

Overall, Healthwatch concluded that Ewell Road seemed to be a well-run home with caring staff. They identified a high knowledge of the residents’ needs from the staff and observed communication between the residents and staff to be tailored to the individual residents.

Staff said they were happy with their environment and felt there was a strong teamwork ethic and good support from the team and managers. All the residents observed seemed happy and to have good relationships with the staff. 

 

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
9
Gender
Men
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Yes
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
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