Enter and view: Elsyng House Care Home

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Summary of report content

Healthwatch Enfield undertook an enter and view visit to Elsyng House care home on 10 October 2023. During the visit they engaged with 24 people.

The report looks at:

  • The location and reception
  • The general environment
  • Accessibility and safety
  • Personal and clinical care
  • Activities
  • Diet and nutrition
  • Feedback and complaints
  • Staffing and management
  • Residents' feedback
  • Staff feedback

The report contains eight recommendations on safety, personal and clinical care, diet and nutrition, feedback and complaints and staffing.

 

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Other
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Healthwatch Peterborough, local youth groups
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
24
Age group
Not known
Gender
All
Types of disabilities
Learning disability or difficulties
Mental health condition
Does this report feature carers?
Yes
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