Enter and view: Elliscombe House Care Home
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Healthwatch Somerset undertook an announced enter and view visit to Elliscombe House Care Home on 18 June 2025. They spoke to 14 people.
The Healthwatch team all reported great first impressions of the home. The environment felt welcoming, calm and organised. There is a real sense that this is the residents’ home.
The manager and deputy appear very caring and committed to ensuring each resident is happy and healthy. Interactions between residents and staff were very personalised; staff know residents well. This was the same for staff interactions with relatives. Without exception residents told us they feel happy and very safe.
The home has good relationships with Millbrook GP surgery at Castle Cary. The home manager told us the surgery is very responsive.
Residents all looked clean and well presented. They appeared to be relaxed and comfortable.
Residents are able to choose when they eat and what they do throughout the day.
Residents have a staff ‘buddy’ assigned to them. The manager and deputy were visible and available to talk to staff and residents openly.
The report has 4 recommendations and a response from the provider.