Enter and view: Elizabeth House
Download (PDF 486.59 KB)Summary of report content
Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way.
Healthwatch Staffordshire visited Ernvale House Care Centre, on 27/06/2018.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Staffordshire found Elizabeth House to have a warm and welcoming atmosphere. The was obvious issues with the physical environment are freely acknowledged by the management team who are keen to share their plans for future improvements. These plans have been drawn up paying careful attention to the particular needs of the residents. Staffing levels at lunchtime had been increased in response to the CQC recommendation and there appeared to be sufficient staff to cater for residents’ needs at the time of our visit. We did however witness one member of agency staff attempting to mobilise a male resident on her own, when it was clear that this required two people. This was fed back to the owner who is going to address this as a training issue. We found that all management and staff were open and happy to communicate with us, and we would like to thank them for accommodating us so well.
The recommendations within the report informs working fans should be clean and free from dust at all times. A complete copy of the most recent CQC Inspection should be available in the reception area. The Certificate of Excellence should be removed as it is not date appropriate. The Complaints Procedure should be available in the Reception Area. Improve signposting for the location of the Home. Choking Risk Assessments should be implemented. Permanent staff should be aware of the capabilities of agency staff when moving and handling residents. Identify alternative staffing arrangements should the Home need to be evacuated. Recruit more permanent care staff in order to reduce the reliance on agency care staff. Recruit more bank care staff. Introduce relative meetings.