Enter and view: Elgar Enablement Unit

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Summary of report content

Healthwatch South Gloucestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch South Gloucestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch South Gloucestershire visited Elgar Enablement Unit Southmead Hospital on 8th October 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. In summary the report informed that the unit was very clean, bright and cheerful . The unit had enthusiastic and dedicated staff. Delays in patient discharge are already occurring.

The recommendations in the report state when planning an Enter and View visit, Healthwatch will seek assurance that there will be a named individual to meet the team and facilitate the visit. It was unclear from this visit as to how Elgar Enablement Unit fits into the 3Rs pathways for South Gloucestershire residents, if at all. It would be useful to have clarity around this.

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General details

Local Healthwatch
Healthwatch South Gloucestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
North Bristol NHS Trust

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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