Enter and view: El Marsh Care Home

Healthwatch Sandwell undertook an enter and view visit to El Marsh Care Home on 23 November 2015.  They spoke to 3 people.

Key findings

•  El Marsh provides a very good quality of care to all its residents.
• El Marsh care home uses a clear person centered approach in its Transitional Care Model.
• The planning of care is well organised and personal care plans are comprehensive and showed clearly the care needs of the residents.
• Staff ensured that residents were supported as much as possible in order to gain independence. 
• All residents were training at college as part of their development
• Outside of college the home provided a wide range of activities on or off the premises. These included the disco, gym, and shopping.
• Paperwork on policies, procedures and guidelines were comprehensive
• The care home had its own pool of bank staff from its sister home, which encouraged a degree of continuity of relationships between staff and client.