Enter and view: Edgware Community Hospital

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Summary of report content

This is a report of an Enter and View carried out by Healthwatch Barnet on the Ophthalmology Clinic, Phlebotomy Clinic and Ophthalmology Day Surgery at Edgware Community Hospital. The visit took place on 26 March 2024. During the visit, Healthwatch Barnet interviewed 12 patients and visitors, three members of the management team and six other members of staff.

Overall, feedback was very positive. In the Ophthalmology Clinic, interviewees described staff as ‘helpful’, ‘nice’, and ‘efficient’. In the Day Surgery Unit, patients and visitors said staff had been ‘good’, ‘friendly’ and ‘helpful’.

The report lists 12 recommendations, mostly relating to transport, signage and access to refreshments.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Food, nutrition and catering
Integration of services and communication between professionals
Parking and transport
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology
Phlebotomy/blood tests

Details of people who shared their views

Number of people who shared their views
21
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