Enter and view: Eccleshome Nursing Home
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Healthwatch Salford undertook an announced Enter and View visit to Ecclesholme Care Home on 8 November 2022. This was part of a programme of work around social care.
Ecclesholme is a care home based in the Eccles area of Salford, supporting older people and people with dementia aged 60+.
The home is decorated uniquely to look like a residential street; it is bright and clean with lots of communal areas for the residents to use. Ecclesholme has a friendly atmosphere and Healthwatch observed residents and staff interacting well.
There are activities for residents in the home, but there are less on offer since the pandemic. Residents enjoy mealtimes and the food served at Ecclesholme; there is little waste and the home ensure that residents have access to food and drink throughout the day.
Health professionals visit the home to check on residents, but there are challenges around access to dentistry.
Where required, the home caters to residents with religious, cultural and lifestyle needs.
The diverse staff team have contributed to this positive culture in the home.
Residents have a positive opinion of staff in the home and say they are friendly and helpful. Some residents/relatives believe there are less staff in the home, comments that were echoed by some staff themselves.
Residents are happy with Ecclesholme overall and did not make any suggestions for what they would like to change about the home, but more could be done to encourage residents to speak up about issues they may consider small that can be managed by staff.
The home adapted during the COVID-19 pandemic to keep residents and staff safe. Residents feel that the home is secure and they feel safe.
The report contains four recommendations about activities, staffing levels, acting on resident feedback and obtaining feedback from staff.