Enter and view: Ebor Court Care Home

Healthwatch York undertook an announced enter and view visit to Ebor Court Care Home on 4 December 2024. They spoke to 19 people.

The building is very well maintained. It is clean with good wide, uncluttered corridors and a variety of options for different places to sit. 

Reception staff are cheerful and welcoming. Healthwatch did not have a long wait to get in and there are always plenty of staff around in all areas.

The visit was before Christmas and there were many seasonal decorations. There was a video screen in reception with lots of useful information for visitors. There were ‘This is me’ booklets about all the residents in the reception area, available to staff. These were excellent and provided a wide range of information and photos of residents and their families. 

Information about a range of activities was provided in different ways such as on printed sheets, on notice boards, on the video screen and in the lift. Even though there wasn’t an activities coordinator in post at the time of the visit, there were a good number of activities happening including visits by children from a local nursery, a regular coffee morning, bingo and trips out including to the local pantomime. 

There is a weekly GP visit, a hairdresser has a salon and is at the home often and a podiatrist visits regularly. There is also a small shop where residents can buy toiletries. A café area, bar, cinema room and library are available for any resident to use. 

All residents have their own things in their rooms including one lady who had displays of her wonderful artwork. 

Healthwatch were impressed with all the staff and had excellent feedback from residents and family members about the staff. There are weekly coffee mornings and regular resident and family meetings with the manager and other staff. Notes from these meetings are freely available in the reception area.

There were no recommendations as Healthwatch was impressed by the care home.