Enter and view: East Oxford Dental Clinic
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Healthwatch Oxfordshire undertook an enter and view visit to East Oxford Dental Clinic on 26 July 2022. They wanted to understand how the facility provided its services and to find out the views of patients and staff. They spoke to 11 members of staff and 7 patients.
The dental clinic is run by a dedicated clinical and administrative staff team whose aim is to deliver excellent patient dental care services. Every patient spoken to felt listened to by the dentists and other medical professional they consulted.
Staff were accessible and friendly to patients and easy to talk to. Comments from patients about the environment and efficiency of the services, and the attitudes of staff were generally very positive. Improving internal communications between staff and as well as with patients may help them to engage with the clinic and enable them to give timely feedback. Feedback and complaints procedure need better promotion. This includes use of clear signs highlighting function of the iPads for patients’ attention.
The clinic was warm specially the waiting room and the staff mentioned they have air conditioning mobile units available during the peak summer.
The report has nine recommendations and a response from the provider.